FREQUENTLY ASKED QUESTIONS
SUSTAINABILITY & PRODUCTION
Each brand you can find on our website has a different story and a different approach to sustainable and ethical production. You can read all about the production of each piece on its product page.
Next to that we ship our orders in packages made from recycled materials and pay a contribution to make the delivery CO2 neutral.
For more information please visit our Sustainability page.
The lingerie you see on our website is made by sustainable lingerie brands from across the world. This means that each product is manufactured in a different way, in a different location. You can read more about where the piece you like is produced on the product page.
SIZE & FIT
Sizing varies amongst the lingerie brands we carry. To make finding the right size as easy as possible for you, we measure each piece according to our sizing standards that you can find in our Size Guide.
You can find specific size recommendations on every product page.
If you are still unsure, don't hesitate to text us in the chat on the bottom right of your screen.
SHIPPING & DELIVERY
We are based in Amsterdam, The Netherlands and most of our products are shipped from there.
Some products are shipped directly from the brand's atelier. In this case you will be notified via email.
We ship worldwide!
The delivery time depends on where you are located. Usually it takes about:
2-4 business days to The Netherlands
3-7 business days to Europe
7-30 days to the rest of the world
You also receive a tracking link in the shipping confirmation email to follow the status of your package.
The great thing about lingerie is that it’s small - and so are our packages. They easily fit into your mailbox so you don’t have to be at home all day and wait for the postman/woman.
RETURNS & CANCELLATIONS
We ship orders within 1-2 business days. You can cancel your order before you receive a shipping confirmation via mail. Just send us a mail to firstname.lastname@example.org, mentioning your order number and we will cancel it for you. Has your order already been shipped and you want to cancel it? No worries, you can always send it back as part our our Return Policy.
Do you notice a mistake in your shipping address or did you order a wrong size? Let us know as soon as possible by sending an email to email@example.com
Simply visit our Return Portal and register your return.
This will create a shipping label that you can print and glue onto your package before bringing it to your nearest post office.
After we received the pieces you returned, we inspect them and once accepted, will initiate a refund within 48hrs. Depending on where in the world you are located, it can take up to 2 business days for your money to arrive.
We always refund via the payment option you chose at checkout. For example, if you paid with Paypal, the refund will go back on your Paypal balance.