frequently asked questions
sustainability & production
What makes your lingerie sustainable?
Each brand you can find on our website has a different story and a different approach to sustainable and ethical production. Before we offer a product, we send a questionnaire to the product's manufacturer to assess the impact of each item based on our eight conscious criteria. You find the conscious criteria that apply to the product of your choice on the product page. There you also find more information about the values of the brand and their approach to sustainability. Next to that we ship our orders in packages made from recycled materials and pay a contribution to make the delivery CO2 neutral.
For more information please visit our Sustainability page.
Where are the products you're selling manufactured?
The products you see on our website are made by sustainable lingerie brands from across the world. This means that each product is manufactured in a different way, in a different location. You can read more about where the piece you like is produced on the product page.
size & fit
How do I know wich size to order?
Sizing varies amongst the lingerie brands we carry. To make finding the right size as easy as possible for you, we measure each piece according to our sizing standards that you can find in our Bra Size Guide, Brief Size Guide or Bodysuit Size Guide. You can find specific size recommendations on every product page.
shipping & delivery
What does shipping cost?
Shipping is free from 100€. If your order value is under 100€, the following shipping rates apply:
The Netherlands:
Shipping under 100€ order value: 7.00€
Germany, Belgium:
Shipping under 100€ order value: 9.00€
When will my order be shipped?
Orders placed before 16:00 CET will be shipped the same day.
National holidays in The Netherlands can impact how quickly we can send your order. You will receive an email notification once your order has been dispatched.
How long will it take for my order to be delivered?
Usually it takes about:
The Netherlands: 2-4 business days
Europe: 3-10 business days
You will also receive a tracking link in the shipping confirmation email to follow the status of your package.
Where are your products sent from?
Every order is shipped from The Netherlands
Where do you ship to?
We currently ship to The Netherlands, Germany and Belgium.
Do I have to be home to receive my shipment?
The great thing about lingerie is that it’s small — and so are our packages. They easily fit into your mailbox so you don’t need to be at home all day and wait for the courier.