frequently asked questions

sustainability & production

What makes your lingerie sustainable?

Each brand you can find on our website has a different story and a different approach to sustainable and ethical production. Before we offer a product, we send a questionnaire to the product's manufacturer to assess the impact of each item based on our eight conscious criteria. You find the conscious criteria that apply to the product of your choice on the product page. There you also find more information about the values of the brand and their approach to sustainability. Next to that we ship our orders in packages made from recycled materials and pay a contribution to make the delivery CO2 neutral.

For more information please visit our Sustainability page.

Where are the products you're selling manufactured?

The products you see on our website are made by sustainable lingerie brands from across the world. This means that each product is manufactured in a different way, in a different location. You can read more about where the piece you like is produced on the product page.

size & fit

How do I know wich size to order?

Sizing varies amongst the lingerie brands we carry. To make finding the right size as easy as possible for you, we measure each piece according to our sizing standards that you can find in our Bra Size Guide, Brief Size Guide or Bodysuit Size Guide. You can find specific size recommendations on every product page.

How do I know if the pieces I ordered fit me well?

After you received your beautiful new lingerie and are trying it on at home, we recommend you check out our Home Fitting Guide. The Home Fitting Guide will help you understand if the bra you ordered fits you well or if you should try a different size.

shipping & delivery

What does shipping cost?

Shipping is free from 100€. If your order value is under 100€, the following shipping rates apply:

The Netherlands
Shipping under 100€ order value: 4.50€

Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
Shipping under 100€ order value: 11.90€

Rest of the world
Shipping under 100€ order value: 25.90€

When will my order be shipped?

If you place your order on business days before 12:00 PM Central European (Summer) Time, it will be shipped the same day! If you place your order after that time, it will be shipped the following business day.

How long will it take for my order to be delivered?

Usually it takes about:

The Netherlands: 2-4 business days

Europe: 3-10 business days

rest of the world: 7-10 business days

You will also receive a tracking link in the shipping confirmation email to follow the status of your package.

Where are your products sent from?

We are based in Amsterdam, The Netherlands and all of our products are shipped from there.

Where do you ship to?

We ship worldwide!

Do I have to be home to receive my shipment?

The great thing about lingerie is that it’s small — and so are our packages. They easily fit into your mailbox so you don’t need to be at home all day and wait for the courier.

returns & cancellations

Can (sale) products be returned?

We offer a 60 day return policy on all items including items from our Sale.

How do I send a return?

To return an item, please follow the instructions outlined in the delivery confirmation email that you received.

In case you are not eligible for free returns, we highly recommend to ship your return shipment insured and to keep proof of your return shipment until you received your refund. We cannot refund returns that we did not receive (for example if they were lost in the post). 

When do I get my money back after I return something?

After we received the pieces you returned, we inspect them and once accepted, will initiate a refund within 2 business days. It can take up to 2 business days for your money to arrive back on your bank account.

We always refund via the payment option you chose at checkout. 

What happens with products after they are returned?

We inspect returned products carefully to understand that they have not been used or worn (trying them on is okay). After they pass our quality controls we restock them and offer them again for sale.

Can I cancel my order?

We ship orders on the same day or following business day. You can cancel your order before you receive a shipping confirmation via mail.

Just send us a mail to info@thelingerist.com as soon as possible, mentioning your order number and we will try to cancel it for you.

Has your order already been shipped and you want to cancel it?

No worries, you can always send it back as part our our Return Policy.

Can I change my order after I place it?

Do you notice a mistake in your shipping address or did you order a wrong size? Let us know as soon as possible by sending an email to info@thelingerist.com.

Orders that are already shipped cannot be changed.

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