FREQUENTLY ASKED QUESTIONS

SUSTAINABILITY & PRODUCTION

SUSTAINABILITY & PRODUCTION
WHAT MAKES YOUR LINGERIE SUSTAINABLE? ⇩

Each brand you can find on our website has a different story and a different approach to sustainable and ethical production. You can read all about the production of each piece on its product page.

Next to that we ship our orders in packages made from recycled materials and pay a contribution to make the delivery CO2 neutral.

For more information please visit our Sustainability page.

WHERE ARE THE PRODUCTS YOU ARE SELLING MANUFACTURED? ⇩

The lingerie you see on our website is made by sustainable lingerie brands from across the world. This means that each product is manufactured in a different way, in a different location. You can read more about where the piece you like is produced on the product page.

SIZE & FIT

SIZE & FIT
HOW DO I KNOW WHICH SIZE TO ORDER? ⇩

Sizing varies amongst the lingerie brands we carry. To make finding the right size as easy as possible for you, we measure each piece according to our sizing standards that you can find in our Size Guide

You can find specific size recommendations on every product page. 

If you are still unsure, don't hesitate to text us in the chat on the bottom right of your screen.

HOW DO I KNOW IF THE PIECES I ORDERED FIT ME WELL? ⇩

After you received your beautiful new lingerie and are trying it on at home, we recommend you check out our Home Fitting Guide

The Home Fitting Guide will help you understand if the bra you ordered fits you well or if you should try a different size.

SHIPPING & DELIVERY

SHIPPING & DELIVERY
WHERE ARE YOUR PRODUCTS SENT FROM? ⇩

We are based in Amsterdam, The Netherlands and most of our products are shipped from there.

Some products are shipped directly from the brand's atelier. In this case you will be notified via email.

WHERE DO YOU SHIP TO? ⇩

We ship worldwide!

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? ⇩

The delivery time depends on where you are located. Usually it takes about:

2-4 business days to The Netherlands

3-7 business days to Europe

7-30 days to the rest of the world

You also receive a tracking link in the shipping confirmation email to follow the status of your package.

DO I HAVE TO BE HOME TO RECEIVE MY SHIPMENT? ⇩

The great thing about lingerie is that it’s small - and so are our packages. They easily fit into your mailbox so you don’t have to be at home all day and wait for the postman/woman.

WHAT DOES SHIPPING COST? ⇩

Shipping costs vary per country and order value.

Please visit our Shipping + Returns page or our Shipping Policy to see if your order is eligible for FREE shipping.

RETURNS & CANCELLATIONS

RETURNS & CANCELLATIONS
CAN I CANCEL MY ORDER? ⇩

We ship orders within 1-2 business days. You can cancel your order before you receive a shipping confirmation via mail. Just send us a mail to info@thelingerist.com, mentioning your order number and we will cancel it for you. Has your order already been shipped and you want to cancel it? No worries, you can always send it back as part our our Return Policy.

CAN I CHANGE MY ORDER AFTER I PLACE IT? ⇩

Do you notice a mistake in your shipping address or did you order a wrong size? Let us know as soon as possible by sending an email to info@thelingerist.com 

HOW CAN I RETURN PIECES? ⇩

Simply visit our Return Portal and register your return. 

This will create a shipping label that you can print and glue onto your package before bringing it to your nearest post office.

WHEN WILL I GET MY MONEY BACK AFTER I RETURN SOMETHING? ⇩

After we received the pieces you returned, we inspect them and once accepted, will initiate a refund within 48hrs. Depending on where in the world you are located, it can take up to 2 business days for your money to arrive.

We always refund via the payment option you chose at checkout. For example, if you paid with Paypal, the refund will go back on your Paypal balance.

Do you have a question that is not addressed in the ones above?

Simply write to us on info@thelingerist.com or start a live chat - we love helping you!

CONTACT US